Payment
We accept UPI (GPay, PhonePe, Paytm and other UPI apps). Right after you place an order, you pay by UPI to luviyaindia@ptyes. We check every payment by hand, then pack and ship your order. We will never ask for your UPI PIN, OTP or card details.
Delivery
Delivery is free across India. Our prices already include delivery to your PIN code, so the price you see is the price you pay. Bulk orders (at our bulk price) are the exception: delivery is charged separately, by parcel weight to your PIN code, and shown before you order. Orders are delivered in 3–7 days after payment.
Cancelling an order
You can cancel any time before your order is shipped. If you have already paid, we refund the full amount.
Damaged or defective items
If your item arrives damaged or doesn’t work, tell us within 3 days of delivery. Please share your order number and a photo or video of the problem. We’ll send a replacement, or refund you in full if a replacement isn’t possible.
We can’t accept returns for change of mind, or for problems reported more than 3 days after delivery.
Refunds
Refunds go back to the UPI account you paid from, within 7 days of us approving them. You don’t pay anything extra for a refund.
Questions?
Email luviyaindia@gmail.com or message us on WhatsApp (+91 92207 51700). You can also WhatsApp or call +91 98218 53699.